Summary from listing
The role works directly with customers to improve compliance with sleep-therapy PAP devices and improve patient outcomes. Responsibilities include initiating outbound calls and handling inbound calls, coaching customers on product use, resolving concerns, recording and verifying customer data, following company procedures, and providing follow-up. The position requires a high school diploma or GED, at least one year of office experience, prior computer experience, excellent telephone customer service, typing of at least 25–30 words per minute, and the ability to work in a fast-paced environment; medical-industry experience is beneficial.
