Description
Percepta is hiring a CRC Team Leader in Melbourne, Florida to lead and supervise Customer Care agents in a Customer Relationship Center. The role oversees team performance, coaching, customer escalations, quality and service objectives, agent development, performance management, and collaboration with internal departments. Candidates need CCR or CCS requirements, leadership and coaching experience, customer service experience, Microsoft Office knowledge, and relevant certifications. The position offers a competitive salary with incentives, health, dental, vision, life insurance, retirement, paid time off, tuition reimbursement, and other employee benefits.
