Description
The B2B Collections Specialist manages a portfolio of customer accounts, contacts customers by phone and email to secure payments, investigates delinquent invoices and disputes, documents activities in Prophet 21, supports credit risk and credit-hold decisions, and collaborates with Sales, Customer Service, Billing, Cash Application, and Portal Billing teams. The role focuses on reducing delinquency and DSO, resolving payment issues, maintaining customer relationships, and participating in portfolio reviews and process improvement. It requires 3–5 years of B2B collections or accounts receivable experience, strong analytical and communication skills, Microsoft Office proficiency, and the ability to manage multiple priorities.
