Description
The Credit and Collections Analyst supports the collections lifecycle for customer accounts by following up on open invoices and overdue balances, recording customer contacts and payment commitments, resolving billing and payment issues, supporting cash application and account updates, and collaborating with Billing, Sales, and Finance. The role requires at least one year of experience in collections, accounts receivable, customer service, financial administration, or a related area, strong English and Spanish communication skills, and proficiency in Microsoft Excel. Preferred qualifications include accounting or finance education, cash collection and payment reconciliation experience, experience with Oracle, Zuora, Salesforce, or similar systems, familiarity with SOX controls or Order to Cash processes, and experience with international customers or global teams.
