Summary from listing
Ventura Foods is hiring a Salesforce Service Cloud Business Administrator to own and optimize the company’s customer-facing Salesforce Service Cloud platform. The role manages users, profiles, permissions, queues, and roles; configures case management, routing, automation, Omni-Channel, chat, and knowledge-base features; builds reports and dashboards; develops training and adoption programs; troubleshoots platform issues; supports releases and integrations; and improves processes, security, SLAs, and data governance. The position requires a bachelor’s degree or equivalent experience and at least one year of hands-on Salesforce Administrator experience focused on Service Cloud.
