Description
The CRM Implementation Specialist supports clients with CRM platform setup, configuration, administration, and advisory implementation work. The role works independently and collaboratively with CRM specialists, business analysts, client stakeholders, account executives, and other teams; manages project scope, budget, and timelines; maintains certifications; develops AI and automation expertise; creates knowledge-transfer materials; and supports complex systems integration, workflow automation, and multi-platform solutions. The position requires a technology-related college degree, 2–3 years of CRM design and implementation experience, current specialist-level or higher certifications, project leadership experience, change-management and business-transformation experience, and relevant CRM platform certifications.
