Description
PayPay, a fintech company specializing in cashless payments, is seeking individuals for the CS Systems Planning Department within their Customer Service division. The primary objective is to enhance customer experience by optimizing operations and leveraging AI to streamline issue resolution. Responsibilities include defining requirements, initiating development requests, and overseeing operations and maintenance of customer support systems. The ideal candidate will contribute to transforming customer service strategies, identifying AI applications, designing improved business processes, creating KPIs, and collaborating with various stakeholders.
