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CS - Client Services Technical Writer at Talus Payments

Setup
Remote, Hybrid
Location
Dallas, Texas
Type
Full-time
Level
not_specified
Posted

Description

Talus is hiring a Technical Writer to create, maintain, and improve operational documentation for Client Services and customer-facing functions, including SOPs, help-center articles, training materials, knowledge-base content, and user guides for payment applications and supporting systems. The role also supports QA and UAT, validates documentation against business requirements, tracks defects and documentation gaps, and updates content after releases. The position requires strong written communication, technical comprehension, collaboration with cross-functional subject-matter experts, and experience with Figma, Adobe Illustrator, Jira, Asana, and Confluence; a bachelor's degree or higher in a relevant field is required. Benefits include health benefits, a 401(k) with company match, casual dress, and flexible hybrid or remote work standards.

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