Description
The Senior Customer Support Engineer anticipates, analyzes, and resolves complex technical problems involving ASML semiconductor systems, including in-fab support, diagnostics, troubleshooting, repairs, and process optimization. The role also advises customers and first-line support, trains engineers, mentors colleagues, develops training materials, and contributes to new-product launches. It requires an MS degree in a relevant technical field, semiconductor-industry experience, specialized knowledge in pneumatics, hydraulics, electronics, or semiconductor processes, and strong stakeholder-management and coaching abilities.
