Summary from listing
The Technical Support Team Lead supervises and develops a customer-facing PC and technical support team, managing hiring, onboarding, coaching, performance reviews, staffing, scheduling, quality assurance, service metrics, escalations, training, and operational rollouts. The role also partners with QA, training, product, technology, logistics, and marketplace teams, leverages AI and automation, and handles complex customer contacts during peak volume. It requires on-site work in Diamond Bar, including evenings, weekends, and holidays, along with experience leading support or technical-services teams and working knowledge of PC hardware and support workflows.
