Summary from listing
Firstsource Solutions is hiring a Customer Support Associate – International Voice, Grade H1/H2, reporting to a Team Leader. The role handles inbound customer calls, resolves service-related issues, updates customer information in systems, follows through on commitments, and coordinates with other process teams when needed. The posting prefers a minimum SSC (10th) qualification and at least one year of BPO or related-industry experience, along with computer literacy, typing, and verbal and written English communication skills.
