Description
The Customer Success Manager will support branch operations, manage assigned merchant accounts, handle onboarding and account issues, monitor account health, retain at-risk merchants, resolve escalated concerns, and collect and analyze customer feedback. The role is full-time and on-site in Farmers Branch, Texas, and requires at least two years of experience in customer success, account management, customer service, or a related field within merchant services, POS, or SaaS, along with bilingual English and Korean proficiency.
