Description
The Customer Service Representative greets and directs customers, answers product and service questions, provides directions to store departments and promotions, resolves complaints, maintains customer records, and prepares service reports. The role also trains and monitors in-store employees, coordinates with colleagues, provides feedback on customer service processes, and may manage a team of cash register employees. Preferred qualifications include bilingual Russian, 3–5 years of customer support experience, CRM familiarity, strong communication and multitasking skills, and a high school diploma or equivalent.
