Description
The Customer Service Representative supports The Home Depot’s flooring installation operations by managing work orders, coordinating materials and installer pickups, resolving customer and installer issues, monitoring installation progress, and maintaining communication with stores, customers, installers, vendors, and site operations managers. The role also includes warehouse duties, jobsite inspections, store visits, and occasional forklift operation, with travel to field offices and job sites as needed. It requires a high school diploma or equivalent, at least three years of relevant customer service experience, a valid driver’s license, reliable transportation, vehicle insurance, and the ability to travel.
