Summary from listing
Capgemini Engineering is hiring a Telecommunications Operations Analyst/Administrator to administer and support Cisco telephony and contact center environments. The role manages user accounts, extensions, device profiles, voicemail services, agent and team configurations, routing assignments, and compliance with telephony policies; provides Tier 1 support; troubleshoots Cisco Finesse, Webex softphones, voicemail, extensions, and call routing; and maintains documentation and quality checks. Required skills include Cisco CUCM, Unity Connection, and UCCE administration, user provisioning, contact center operations, basic telephony troubleshooting, ticketing systems, Windows troubleshooting, and Microsoft Office. Advanced Cisco contact center knowledge, VoIP/SIP familiarity, and Webex deployment experience are preferred.
