Summary from listing
The Customer Account Representative serves as the first point of contact for customer inquiries and maintains relationships with key business accounts. The role handles pricing, product and order-status questions, order entry, shipping discrepancies, debits and credits, quality issues, customer profiles, and coordination with Engineering, Supply Chain, Sales, Billing, Credit, Shipping, Planning, and Purchasing. The position requires 2–5 years of customer service experience in distribution or manufacturing, ERP and Microsoft Excel knowledge, strong communication and organizational skills, and a high school diploma.
