Customer Advisor at Policy Expert

Policy Expert is hiring a Policy Expert to handle inbound insurance-policy enquiries, live chat, email and letter communications, policy updates, complaints, and administrative tasks. The role also supports sales by identifying opportunities and guiding customers toward suitable products, while maintaining service levels, compliance, and quality standards. It is based in the Motherwell office with hybrid work available after a successful probation pass, and offers a salary band of £25,000–£26,000.