Description
CACI is hiring a full-time Customer Advocate for its Global Mission Operations Support contract supporting the Department of State. The role provides technical and management leadership for performance management and customer experience programs, develops customer experience strategy and survey programs, analyzes feedback across 40,000+ users, manages stakeholder engagement and escalation processes, and leads major assignments with responsibility for financial management, methods, and staffing. The position requires a BA/BS degree or equivalent experience, an active Secret clearance, and extensive enterprise customer experience, stakeholder engagement, service delivery, and IT service management experience. The proposed salary range is $120,800 to $265,800, with up to 10% local travel.
