Description
The Customer Experience Improvement Manager leads cross-functional initiatives to identify, analyze, and resolve customer pain points across UL Solutions. The role owns customer feedback and complaint data, drives root-cause analysis and corrective actions, manages improvement projects and action plans, supports customer journey and service-design methodologies, and reports outcomes to stakeholders. It requires a BA/BS or equivalent experience, at least six years leading cross-functional customer experience projects, strong project management and stakeholder-influence skills, and knowledge of customer experience methodologies.
