Description
The Customer Care Advisor provides track-and-trace and customer support services for DHL customers and the DHL network through phone, mail, email, fax, website, and in-person channels. The role investigates shipment incidents, manages customer traces and inquiries, resolves issues promptly, documents communications, collaborates with DHL Gateway locations, and may provide guidance or training to less experienced representatives. The position requires a high school diploma or GED equivalent, at least two years of customer contact center or telesales experience, strong communication and problem-solving skills, and proficiency with Microsoft Office; advanced DHL-system proficiency is preferred. Benefits include medical, dental, vision, retirement savings, paid time off, and other programs.
