Description
DHL is hiring a Certified International Specialist to provide full shipment tracing and customer service for undelivered, returned, delayed, lost, and damaged shipments. The role coordinates with operations, commercial, finance, IT, and network teams; handles bookings, enquiries, shipment status, and tracking; improves handling processes; and offers upselling opportunities for additional services. Candidates need at least two years of contact-centre experience, preferably in air express, strong communication and interpersonal skills, and a minimum diploma or equivalent, with a degree preferred.
