Description
The role leads the functional discovery, design, requirements, prioritization, implementation support, and validation of Microsoft Dynamics 365 CRM solutions. It coordinates with business, product, technology, development, QA, and other teams; prepares PRDs, user stories, prototypes, acceptance criteria, and functional flows; manages the functional roadmap and backlog; and measures customer and operational impact. The position requires a degree in a relevant field, experience in functional analysis, CRM, requirements gathering, discovery, prioritization, and cross-functional coordination, with financial-services or customer-management experience desirable.
