Summary from listing
NXT Recruitment is recruiting a Customer Care Assistant in Carlisle on a permanent, full-time contract. The role handles customer enquiries by telephone and email, manages and resolves issues, follows up on communications, maintains service-level responses, liaises with internal departments, investigates discrepancies, produces reports, and records customer interactions. Customer service experience is preferred, but training and ongoing support are provided; candidates should have strong communication, problem-solving, organisational, IT, and customer-focused skills, plus GCSEs or equivalent in English and Maths.
