Description
Customer Care Associate role at Jacobs & Thompson Inc in Toronto, Ontario, Canada, responsible for serving as the primary point of contact for customer inquiries and supporting the end-to-end order management process. The position involves processing orders in ERP systems, coordinating with Production, Shipping, Purchasing, and Sales, resolving issues, maintaining customer records, and improving customer service processes. The role requires at least 2 years of customer service/customer care experience, preferably in a manufacturing, distribution, or B2B environment, plus proficiency with Microsoft Office and ERP/CRM tools.
