Summary from listing
This client-service role handles routine and escalated customer and provider inquiries, resolves nonstandard transactions, meets client service-level agreements, prepares SOPs and process transitions, and develops operational plans. It requires 1–3 years of relevant experience, a high school diploma or equivalent, strong computer, communication, customer-service, attention-to-detail, time-management, and organizational skills, and is based at the NTT Data office in Manila with a 9:00 p.m. to 6:00 a.m. PST Monday–Friday schedule, with possible overtime and weekend work.
