Summary from listing
NTT DATA is hiring a Customer Care Associate to provide front-line phone support to life insurance policyholders, beneficiaries, agents, and other customers. The role handles inquiries about payments, policy information, claims, policy updates, beneficiary changes, premium adjustments, withdrawals, and other service requests, while maintaining customer satisfaction, service-level agreements, accurate data entry, and compliance. It requires at least one year of relevant customer service, call center, and office experience, a high school diploma or GED, and life insurance product knowledge. The position pays $20.00 per hour, requires Monday-Friday availability with possible Saturday shifts and overtime, and is remote with NTT DATA providing a computer and headset while the employee supplies high-speed internet and a hard-wired connection.
