Customer Care Associate at ihateironing

Compensation

£20 – £2,000/mo

Setup: Remote
Location: London, England
Type: Full-time
Level: not_specified
Posted: Jul 22, 2026

Description

ihateironing is seeking Customer Care Associates to enhance their customer service experience. The role involves handling numerous daily calls, troubleshooting issues, resolving complaints, and liaising with external parties like dry cleaners and drivers. Candidates should possess strong organizational skills, attention to detail, honesty, and a proactive approach. This fully remote position offers competitive pay, health and fitness subsidies, a company pension, and opportunities for advancement.

Required Skills

Customer Care Experience
Attention to Detail
Organized
Punctual
Team Player
Professionalism
Hardworking
Handling Calls
Troubleshooting
Resolving Complaints
Problem Solving

Additional Information

Required Previous Experiences: Two years of customer care experience.
Preferred Qualifications: Excellent attention to detail.
Well organized and punctual.
A team player.
Honesty and professionalism.
Working hard and willing to work additional hours and weekends.
Experience dealing with over 50 calls per day.
Ability to troubleshoot issues.
Ability to handle customer complaints and resolve them effectively.
Ability to think critically and take initiative.
Ability to coordinate with dry cleaners and drivers.