Description
Ring Concierge is hiring a full-time Customer Care Associate to lead the day-to-day execution of its customer care function. The role combines customer service leadership, coaching, complex escalations, SOP and training development, quality audits, reporting, process improvement, and cross-functional support for shipping claims, appraisals, and custom orders. It is based in New York City with four office days per week, requires jewelry experience and 3–5 years of customer care or related experience, and offers health, vision, and dental insurance plus an estimated base compensation of $55,000.
