Description
The Customer Care Center Associate answers customer phone calls about retail accounts, CD rates, loans, banking products, check orders, internet and telephone banking, debit cards, transfers, stop payments, disputes, bill pay, and other account services. The role also handles limited refund decisions, cross-selling referrals, call logging, compliance training, and other assigned duties. It requires a high school or GED, specialized education or on-the-job training, and 12 to 18 months of related experience or training; customer service, computer, Microsoft Office, telephone, and bank-product knowledge are preferred or required. The schedule includes Monday through Friday from 7 a.m. to 7 p.m. and Saturday from 8 a.m. to 2 p.m.
