Description
The Customer Care Center Associate answers customer phone calls about retail accounts, CD rates, loans, banking products, account maintenance, refunds, transfers, stop payments, disputes, and bill pay. The role also researches customer inquiries, identifies cross-selling opportunities, maintains call logs, completes compliance training, and follows a Monday-Friday 7 a.m.-7 p.m. and Saturday 8 a.m.-2 p.m. schedule. A high school or GED, specialized education or on-the-job training, and 12 to 18 months of related experience or training are required; customer service, call center, computer, Microsoft Office, telephone, and bank-product knowledge are preferred or helpful.
