Description
The Customer Care Coordinator supports and manages patient support programs by coordinating patient enrollment, maintaining records, supporting visits to healthcare providers and pharmacies, ensuring timely medication delivery, preparing performance reports, and reporting adverse events or product complaints. The role works with the line manager and program team, uses the Patient Management System, and requires frequent travel to clients and partners. A medical, social work, or related degree or diploma is ideal, along with 0–1 year of healthcare, scientific, or NGO experience; data monitoring, logistics, and customer service experience are advantageous.
