Description
Freenow by Lyft is hiring a Customer Care Executive in Athens to provide front-office and back-office support to drivers and passengers through calls, emails, and messenger platforms. The role involves resolving issues, triaging escalations, advocating for riders and drivers, and collaborating with other departments on projects and technical problems. It follows 8-hour shifts with 24-hour rotations, Monday through Sunday, including bank holidays, with two days off per week. Candidates need initial customer support experience, Italian and English proficiency, strong problem-solving and listening skills, multitasking ability, and a proactive approach to process improvement. Benefits include flexible working arrangements, LinkedIn Learning, sabbatical and special leave policies, a WeRoad partnership, short-term EU work policy, mobility credit, health insurance, and an employee assistance program.
