Description
Zepz is hiring a Customer Care Executive to handle customer issues end-to-end across chat, phone, and social media in a fast-paced fintech environment. The role emphasizes first contact resolution, empathetic and accurate communication, sound real-time decision-making, and collaboration with Product, Payments, and Compliance teams to improve customer journeys and processes. The position is on-site and permanent, with competitive compensation and benefits including health insurance, leave, and onsite perks.
