Description
CWS is hiring a Head of Customer Care DACH to lead customer care for approximately 600 customers in its textiles and cleanroom clothing business. The role owns customer support, escalation management, customer projects, service levels, order and complaint handling, process optimization, KPI reporting, and the development of a sustainable customer care strategy. It requires several years of customer care leadership experience, experience with Go-to Customer Care and administrative processes, fluent German and English, ERP and CRM proficiency, and willingness to travel approximately 30%.
