Description
Doonails is hiring a Customer Care Operations & Partner Manager to rebuild and strategically manage its external customer support partner network. The role coordinates partners, onboards new providers, monitors KPIs, conducts quality assurance, optimizes workflows and automation, liaises with Product, Marketing, and SCM, and leads customer support innovation. It requires several years of customer care or support experience, partner-management experience, strong process and analytical skills, and fluent German and English. The position is 100% remote within Germany and offers compensation, learning and development support, health and wellness benefits, and equipment or co-working support.
