Description
The Customer Care Program Manager serves as a subject matter expert for assigned customer care areas, managing SOPs, concession policies, training materials, knowledge articles, vendor relationships, program launches, KPIs, and process improvements. The role partners with cross-functional teams, analyzes customer inquiry trends, supports escalated issues, and recommends workflow improvements. It requires at least three years of program or project management experience, CRM or social media experience, data analysis, training and knowledge-base development, and familiarity with WFM, supply, and retail operations. The position is available in Austin, Texas; Arlington, Virginia; and Seattle, Washington, with annual base salaries ranging from $74,200 to $129,800 USD.
