Description
The Customer Support Representative provides telephone and chat support to US retail customers and dealers, handling inquiries, technical questions, product education, follow-up, and escalations. The role uses FMC360 and other desktop applications, maintains customer records, resolves basic to intermediate issues, and supports customer satisfaction and business performance goals. A high school diploma and six months of customer service experience are required, while phone and chat support, technology, CRM, automotive or wireless telecommunications experience, and strong communication and troubleshooting skills are preferred or advantageous.
