Customer Care Representative at Percepta

Percepta is hiring an onsite Customer Care Representative in Melbourne, Florida to serve as the first point of contact for dealership personnel and vehicle owners. The role handles inquiries across phone, email, web forms, and online applications; researches and resolves issues; documents and follows up on cases; escalates concerns; and supports training, process improvement, and team collaboration. A high school diploma is required, a college degree is preferred, and 1–2 years of customer service experience is required. The position offers a starting hourly rate of $15.00 and medical, dental, vision, life insurance, retirement, paid time off, and other employee benefits.