Description
Percepta is hiring a Customer Care Representative in Dearborn, Michigan to support Ford and Lincoln Mercury dealers through the Marketing and Vehicle Ordering Processing Center. The role handles inbound and outbound phone, email, and chat inquiries; provides sales, product, service, dealer-information, and vehicle-ordering support; troubleshoots issues; documents contacts; and helps identify process improvements. It requires a high school diploma, 1–3 years of customer service experience, and offers a hybrid schedule of three work-from-home days and two onsite days, with $16 per hour and health, dental, vision, and other benefits.
