Description
UWorld is hiring a full-time Customer Care Specialist in Dallas, Texas to support students preparing for entrance and board exams by resolving technical, billing/account, product usability, and navigation issues primarily through email and phone. The role requires strong communication, customer support experience, technical support familiarity with web, mobile, and cloud applications, and the ability to work collaboratively in a changing environment. Responsibilities include first-contact resolution, documenting issues in Freshdesk, contributing to knowledge base articles, and communicating customer feedback to stakeholders.
