Customer Care Specialist at citiside-property-management

Type: Full-time
Level: not_specified
Posted: Aug 25, 2026

Description

Citiside Properties is seeking an empathetic, detail-oriented, and proactive Customer Care Specialist to serve as the primary contact point for customers. The specialist will handle inquiries via various channels, manage feedback, collaborate with internal teams to resolve complex issues, maintain CRM records, and proactively follow up to ensure customer satisfaction. This role focuses on building strong relationships and fostering loyalty.

Required Skills

customer service
Communication
Empathy
Active Listening
Problem Solving
Stress Tolerance
CRM Software
Communication Tools

Additional Information

Required Previous Experiences: 1-3 years of experience in customer service, customer support, or client-facing roles
Preferred Qualifications: Excellent verbal and written English communication skills.
High level of empathy, active listening, patience, problem-solving mindset, and stress tolerance.
Strong organizational skills, ability to multitask in a fast-paced environment, and a strong sense of accountability.