Description
The Customer Care Supervisor oversees daily contact center operations for a banking customer care team, managing service levels, call volume, quality assurance, scheduling, compliance, performance reporting, and customer experience. The role provides coaching and development to staff, handles complex inquiries and escalated complaints, and partners with business units to support customer engagement and organizational objectives. It is primarily office-based and requires a high school diploma, 3–5 years of relevant banking or customer service experience, and 1–2 years of supervisory or leadership experience.
