Description
The Export Order Management and Fulfilment Supervisor manages a customer care team of 10+ representatives and oversees export order processing, trade compliance, order fulfillment, customer experience, and operational efficiency for Thermo Fisher Scientific’s CMD Business in EMEA. The role includes issuing process guidance, resolving complex export issues, establishing KPIs and SLAs, managing stakeholder relationships, recruiting and coaching team members, and driving continuous improvement. It requires an advanced degree plus three years of experience or a bachelor’s degree plus five years of experience, along with people-management, ERP, trade-compliance, and customer-service leadership skills.
