Customer Change Agent - Ref: EE09726 at Walsall Council

Compensation · Listed in posting

£48,738 – £51,928/yr

Setup: Hybrid
Location: Walsall, England
Type: Full-time, Contract
Level: mid
Posted: Sep 24, 2026

Description

Walsall Council is hiring a Customer Change Agent for a two-year fixed-term contract to lead, coordinate and monitor resilience provision funded through the Crisis and Resilience Fund, support financial inclusion, manage grant and provider activity, analyse demand and performance data, and build partnerships with voluntary organisations and other stakeholders. The role requires analytical, organisational, communication and collaborative skills, with hybrid working from Monday to Thursday and Friday, and a salary range of £48,738 to £51,928. The application closes on 8 October 2026.

Required Skills

Data analysis
Performance monitoring
Financial inclusion
Grant management
Partnership working
Customer insight

Additional Information

Minimum Education: Degree-level education or equivalent experience in overseeing data collection and analysis for transformational change in a housing benefit, housing, council tax, business rates or welfare rights service
Required Previous Experiences: Equivalent experience overseeing data collection and analysis for transformational change in a housing benefit, housing, council tax, business rates or welfare rights service
Preferred Qualifications: Understanding of financial hardship and commitment to supporting vulnerable residents
Organisational and analytical ability
Confident communication with colleagues, partners and funded organisations
Outcome-driven approach
Collaborative working across teams and external partners
Translation Company Name: Walsall Council