Customer Collections Specialist at Prime System Solutions

Setup: Remote
Type: Full-time
Posted: Jun 5, 2026

Description

Prime System Solutions is looking for a Customer Collections Specialist to join a US-based client. This role involves managing customer accounts, negotiating payments, de-escalating difficult situations, and utilizing CRM systems like Salesforce. The specialist will focus on recovering outstanding balances, improving customer retention, and achieving collection targets in a fast-paced environment.

Required Skills

Collections
Communication Skills
Negotiation Skills
Customer Account Management
CRM Systems
Salesforce
Zuora
Nexamp Portal

Additional Information

Required Previous Experiences: 2 years of solid collections experience
Professional experience, in a collection role.
Preferred Qualifications: Excellent communication skills, both verbal and written.
Knowledge of Billing and Collections procedures.
Experience with skip tracing tools and investigative techniques to contact customers.
Passion for delivering excellent customer service and retention strategies.
Proficient in Excel, typing, and computer navigation skills.
Self-motivated, self-starting, and self-assured!
Attention to detail in client-facing communication.
Ability to work effectively with diverse teams in a collaborative environment.