Description
The Customer Contact Advisor will join a Customer Relationship Management team and report to the Customer Contact Centre Team Leader/Supervisor. The role focuses on delivering customer service through inbound and outbound calls and digital channels, resolving inquiries and complaints, qualifying leads, creating sales opportunities, scheduling service appointments, providing repair and maintenance information, cross-selling products and services, retaining and winning back customers, maintaining CRM records, meeting KPIs, producing progress reports, and following quality and EHSQ procedures.
