Summary from listing
Serco is hiring a Customer Contact Officer to work from its Ballarat contact center, responding to inbound calls from Victorian citizens and completing online enquiries for a Victorian Government client. The role involves assessing caller needs, directing calls to appropriate services, identifying referral pathways, and completing crime reports and other reports. It requires an Australian or New Zealand citizen, appropriate unrestricted work rights, willingness to undergo pre-employment and security checks, and the ability to work a 24/7 rotating roster. The position includes comprehensive on-the-job training, ongoing development, and support for wellbeing.
