Description
Wiltshire Council is hiring a Customer Contact Officer to support customers and tenants using council services and facilities. The role manages repair requests, diagnoses issues, authorises emergency works, identifies rechargeable repairs, coordinates with surveyors and contractors, monitors progress, schedules appointments, processes invoices, and maintains accurate records and reporting. It requires an administrative background, MS Office knowledge, diagnostic and problem-solving ability, and at least one year of experience in social housing repairs or a similar environment. The position pays £28,153–£29,542 per annum for 37 hours per week and follows a hybrid working model.
