Description
GLS is hiring a Customer Contact Representative to serve as the primary point of contact for customers, answering questions by phone and email, resolving complaints, handling complex situations, coordinating with internal and external parties, identifying sales opportunities, recording customer information, preparing reports, and improving services. The role requires an MBO level 4 qualification, relevant experience, fluent Dutch and English, computer proficiency, and experience with complex customer questions or logistics processes. It is a temporary contract with a prospect of permanent employment, offering 24–40 hours per week and an hourly wage of €15.63–€17.58.
