Description
Zoro is hiring a Customer Content Strategy Manager to coordinate customer-aligned content and messaging strategies across segments and channels. The role develops messaging hierarchies, creative briefs, segment-driven content calendars, and guidance for storytelling and campaign assets; partners with creative, analytics, merchandising, and execution teams; and translates performance data into recommendations. The position requires at least four years of marketing planning or strategy experience, a bachelor's degree or related professional experience, and strong collaboration, communication, organizational, and project-management skills. It is based in Chicago with a hybrid model requiring onsite work at least two days per week, and offers a base salary of $95,500 to $159,200 USD.
